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Ask HN: Anyone Know Anyone at Expedia?

2 points

by OhMeadhbh

36 minutes ago

2 comments

story

So I was trying to book a reservation on hotels.com for some last minute travel and instead of the hotels.com web page, I got a "Sorry, we can't find that page right now" page. Seriously, I went to https://www.hotels.com/ and got a 200 w/ the "we can't find that page" message.

I looked around online and the only support number goes to reps in the Philippines with the script for what to do when someone wants to change their booking. I tried to explain to them that I was wanting to report a problem with the web page and they kept asking what booking I wanted to change. I don't blame them... they're paid to read of a particular script.

And the last couple of hours it pretty intermittent via Firefox, less intermittent on Chrome. Worse on desktop than mobile.

So if anyone knows anyone over at expedia, can you tell them that they may want to back out the last change they made to their reverse proxy.

Do Expedia and Hotels.Com support the web anymore or am I supposed to buy an iPhone to run their app?

(I should mention that after several tries on three machines and six different browsers I eventually was able to make my booking. But that seems a little excessive. And their site doesn't seem so complex it can't support plain 'ol HTML. Say what you will about Amazon, but it still works with Firefox.)

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