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AI failure mode: when "confidence" replace verification and user pay the price

1 points

by arxdigitalis

1 days ago

1 comments

story

I want to raise a systemic issue I keep encountering when using AI/LLMs in professional, high-stakes work.

This is not about a wrong answer. It is about how AI behaves when it is wrong.

The pattern

In long, technical conversations where requirements are explicit and repeatedly reinforced, the AI:

Locks onto an initial solution space and continues optimizing inside it

Ignores or downplays hard constraints stated by the user

Claims to have “checked the documentation” when it clearly has not

Continues proposing incompatible solutions despite stop instructions

Reframes factual criticism as “accusations”, “emotional tone”, or “user frustration”

Uses defensive meta-language instead of stopping and revising premises

This creates a dangerous illusion of competence.

Why this matters

When AI is used professionally (architecture, infrastructure, integrations, compliance):

Time and money are lost

Technical debt explodes

Trust erodes

Users are trained into harsher communication just to regain precision

Negative learning loops form (for both user and system)

The most damaging moment is not the initial mistake — it is when the AI asserts verification it did not perform.

At that point, the user can no longer reason safely about the system’s outputs.

This is not about “tone”

When users say:

“You are ignoring constraints” “You are hallucinating” “You are not reading the documentation”

These are not accusations. They are verifiable observations.

Reframing them as emotional or confrontational responses is a defensive failure mode, not alignment.

The core problem

LLMs currently lack:

Hard premise validation gates

Explicit stop-and-replan mechanisms

Honest uncertainty when verification hasn’t occurred

Accountability signaling when constraints are violated

As a result, users pay the real-world cost.

Why I’m posting this

I care deeply about this technology succeeding beyond demos and experimentation.

If AI is to be trusted in real systems, it must:

Stop early when constraints break

Admit uncertainty clearly

Avoid confident improvisation

Treat user escalation as a signal, not noise

I’m sharing this because I believe this failure mode is systemic, fixable, and critical.

If any AI developers want to discuss this further or explore mitigation patterns, I’m open to dialogue.

Contact: [email protected] / https://arxdigitalis.no

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