Ask HN: Why is Founder Mode not working for Airbnb?

I really liked Airbnb and was rooting for them ever since they launched.

The stock never attained the peak it reached post-ipo (only this month it's gotten close), while Booking Holdings roughly doubled in the same period.

The sentiment online seems to be against them (or at least in my bubble). Poor customer service and overprotected hosts seem to be recurring issues.